Frequently Asked Questions
Is the showroom a regular retail location?
Our showroom is located in a dedicated section of a private residence located in Floral Park, NY.
Do you have set hours
We do not have set retail hours, however, we are very flexible in our availability. In general, appointments on weekday afternoons & evenings plus weekends are available.
Why do I have to make an appointment?
Due to the fact that our showroom is located in a private residence we request that an appointment be made so we can make sure we are available for your visit.
Do you sell dry goods to build my own vivarium in the showroom?
Absolutely, we offer supplies to build your own vivarium and live plants. Plus we are authorized dealers of Biopod, MistKing, Repashy & more.
What is the address of the showroom?
Please email for an appointment and the address will be provided.
Do you sell dart frogs at the showroom?
Sorry but we do not. However, we work with several local professional breeders that we highly recommend. Please contact us for more information.
Do you sell microfauna?
Yes we do. We stock both Tropical & Temperate Springtails and several different species of Isopods.
Do you offer Fruit Flies for sale?
Not normally. We typically only make enough for our own collection of frogs. However, we can make cultures upon request. Please email us if you are looking to buy cultures or to set up repeat orders.
Do you have established vivariums for sale in the showroom?
Typically we are growing out a few smaller vivariums for upcoming expos that are available at any time. Larger builds are done upon request with a deposit required.
Do you stock Orchids?
Yes, we are an authorized dealer of Andy’s orchids and stock vivarium appropriate miniature orchids.
Do you accept credit cards?
Yes we accept all major credit cards.
Does Vivariums In The Mist ship?
Unfortunately at this time we do not ship. That includes vivariums, dry goods & live plants.
Will you ship in the future?
Possibly, but at this time there are no plans to do so.
Do you deliver?
Yes, for limited items. Vivariums, Biopods and larger orders can be delivered within reasonable distance for an additional charge. Contact us for more information.
If you don’t ship, where can I purchase your products?
Products can be purchased at any one of the reptile expos we vend at (see Upcoming Shows on the home page) or from our Floral Park, NY showroom.
REPTILE EXPO QUESTIONS:
At what reptile expos do you vend?
We currently are confirmed vendors at the White Plains Reptile Expo, Long Island Reptile Expo, REXPO and the New England Reptile Expo.
Do you vend at any other expos outside of NY?
Not currently, but please feel free to make suggestions or requests!
Do you accept pre-orders for reptile expos?
Absolutely, we highly recommend you do so, as we often sell out of many items before the show is over. Please email us for more information.
Will you have established planted vivariums available at reptile expos?
Yes, typically we bring smaller established vivariums to reptile expos that come complete with custom glass lids, custom background, fully planted and seeded with microfauna.
VIVARIUM CONSTRUCTION QUESTIONS:
I would like a vivarium built, how do I proceed?
Please email us with what you have in mind in order to get started or set up an appointment to visit our showroom and we can discuss it in person. We will need to know some basic information such as size, species being kept, planted or not planted, water feature or not, glass lid, etc.
Is a deposit required?
Yes, a deposit of 50% is required in order to start any build.
I already have a glass terrarium, can you use that for the build?
Yes, many of our customers provide the actual glass terrarium for us to make the build. Great deals can be found on many of the popular brands of glass terrariums at reptile expos.
How long does the build take?
Each build is different, however, as a general rule a build takes approx. 4-6 weeks. Longer if you would like us to make sure the plants are off to a good start which we highly recommend.
How much will my vivarium cost?
Each vivarium is unique and as such, it is difficult to quote without knowing details of what you want. Please email to discuss a custom build so we can provide a quote.
Do you make water features?
Yes, water features are our specialty. As you may already know, water features can be extremely tricky to construct correctly. Built incorrectly, and you will have nothing but problems with water where you don’t want it! We don’t recommend water features in smaller vivariums as it takes to much space away from the build. We highly recommend that vivariums with water features be drilled and that sumps are utilized.
Do you drill tanks and/or glass lids?
Yes, on any builds we construct we offer drilled drains, drilled for water features, and glass lids drilled for MistKing nozzles. Please note we don’t offer drilling as a service except on builds we are constructing.
What brands do you use for the builds you offer?
We work with Zoo Med, Exo-Terra, Tetra and other brands available on the market plus custom built Sherman Tanks.
Do you offer maintenance?
Absolutely, we offer regular maintenance on any build we make, whether that be in a private residence or place of business. Please email us for more information.
Do you work with schools, institutions, hospitals, offices, zoos and other places of business?
Yes, please email us for more information or with any questions.